affordable - reliable - accessible
Support & Guarantee
STRYME's Care Packs fit your business needs – now and tomorrow.
STRYME’s Care Packs have been designed to perfectly meet your needs and budgets. Whether it is a basic question that relates to the software or a rapid response you need from our engineers to solve a problem, STRYME’s Care Packs cover every eventuality. For a more customized solution with self-defined response times and daily services, we even offer a special Elite Care Pack.
Customer care packs
Our Basic Care Pack provides you with general support via web and email during CET office hours. It covers problems that do not require immediate assistance, such as general software issues. The Premium Care Pack and the Ultra Care Pack ensure that you receive daily assistance within a short or even self-defined response time. Your requests will be answered and handled by our 1st and 2nd level engineers and prioritized in the work process.
STRYME‘s minor and major upgrades ensure that your system is always state-of-the-art – for no additional charge.
Basic Care Pack
- licensing
- installation help
- configuration support
- bug reports and bug fixes
- minor system updates
- 1st level support
- support via E-mail
3 years guarantee
valid for 4HD | 6HD
M-F, 5*9am-5pm CET
24 hours response time
Premium Care Pack
- licensing
- installation help
- configuration support
- bug reports and bug fixes
- minor system updates
- major system updates
- 1st level support
- 2nd level support
- defined processes for escalations and elevations
- advanced position in work process
- support via E-mail and TeamViewer
5 years guarantee
valid for 8HD | 12HD
Daily, 7*8am-6pm CET
4 hours response time
Ultra Care Pack
- licensing
- installation help
- configuration support
- bug reports and bug fixes
- minor system updates
- major system updates
- 1st level support
- 2nd level support
- 3rd level support
- defined processes for escalations and elevations
- advanced position in work process
- support via E-mail, TeamViewer and Phone
- private support hotline
- preventive services
- system health and antivirus check
- warranty of spares
5+ years extendable guarantee
valid for 16HD | 4UHD
Daily 7*8am-8pm CET
2 hours response time
Hardware and Software Guarantee
Our STRYME team offers different delivery methods for the provision of guarantee services, including but not limited to the delivery of parts and products, remote or on-site services and maintenance.
STRYME hardware and software products may come with a 3-year, 5-year or 5-year PLUS extendable guarantee period.
A 1-year guarantee period is automatically included.
